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Return Policy 退換貨政策

14-Day Return & Exchange Guarantee:

Customer's satisfaction is our first priority! If you are not entirely satisfied with your purchase, refund or exchange can be made under the following terms & conditions.

  • You must return the item in its original packing in order to effect a refund or exchange within 14 days upon receiving the item.
  • Full refund will only be given for items that are unopened. For opened or used items, 50% refund will be given and the item must be at least 75% full.
  • Any unopened item can only be exchanged for items of the same or higher value. Customers are liable to pay the difference for a higher valued item. No credit will be given for exchange of lower valued items.
  • Customers are responsible for mailing charges when returning products.
  • Customers are advised to use secured mailing method as we cannot be responsible for returns lost in the mail.
Refund/exchange procedure:
  1. Send us a refund/exchange request via email(service@alohabeautyshop.com) or WhatsApp(6825 6235) before returning the item.
  2. Send the returning item in its original packing to "Aloha Beauty Shop Rm 410 Austin Tower, 22-26A Austin Avenue, Tsim Sha Tsui, KLN.".
  3. Your request will be processed accordingly within 3 days of receiving your returned item.

    14天退貨及換貨保證:

    我們的首要任務是能滿足到顧客的需要!如果您未完全滿意今次的購物,您可根據以下的條款退款或更換貨品。

    • 在收貨後14天內,寄回完整包裝的貨品作退款或更換。
    • 全數退款只限未開封貨品。已開封或使用過的貨品可獲50%退款,而該退回貨品必須尚餘最少75%的產品。
    • 任何退回貨品只限更換同等價值或價值較高之貨品。顧客須支付價值較高之貨品的差額。如更換價值較低之貨品,所有餘額將不獲退回。
    • 顧客需自行承擔退貨時的郵費。
    • 我們建議顧客使用有保險的郵寄方式,我們不能為退貨在郵寄過程中丟失負責的。

    退款或換貨流程:

    1. 在寄出退貨前,請以電郵(service@alohabeautyshop.com)或WhatsApp(6825 6235)提出退款或換貨申請。
    2. 把完整包裝的貨品寄回「Aloha Beauty Shop 九龍尖沙咀柯士甸路22-26A 好兆年行410室」。
    3. 我們會在收到您的退貨3天內處理您的申請。