FAQs 常見問題

Products 產品

1. All our products are imported by Eminence Asia Pacific Distributor, the easiest way to differentiate between genuine products from others is to see whether there’s an expiry date with the Exclusive Distributor logo on the product. For more information on Eminence genuine products, please go to Guarantee Authentic.

我們售賣的所有產品都是經Eminence亞太區總代理進口，最容易辨認出原裝行貨就是看看產品上有沒有亞太區總代理標誌的有效日期。想了解更多有關Eminence香港原裝行貨，請參閱行貨保證。

2. The general shelf life of our products is 12 to 15 months. We encourage our customers to use the products promptly once received. We restock our inventory monthly that allows us to maintain a steady supply of the freshest products. Stockpiling is not recommended.

我們的產品保質期一般有12－15個月。我們建議顧客在收到產品後盡快開始使用。每個月我們都會進行保倉以維持穩定新鮮產品供應，所以我們不建議顧客預先購買大量產品。

3. Free samples are given as gifts with your purchase. You will receive a free sample for every $500 you spend. To choose the specific samples you would like to receive, simply go to Free Gifts and add the samples to your cart. If you do not choose or choose too many samples, we will choose for you based on your current purchase.

免費樣板會於購買時與訂單一同寄出。您消費每$500將可得到一個樣板。您可前往贈品揀選想要的樣板，然後加入購物車。如果您沒有選取或選了過多樣板，我們會根據您目前的訂單為您選擇樣板。

Aloha Rewards 積分獎賞計劃

1. You do not need to register to participate in the Aloha Rewards program. Just simply Create an Account at our shop and you will automatically earn 100 Aloha Points to redeem a Cash Coupon for your first purchase. (Click the Aloha Rewards tab for details)

您毋需登記Aloha Rewards積分獎賞計劃。您只需要在本店建立帳戶，您便會即時賺取100積分，然後兌換現金劵可於第一次購物時使用。（詳情請按Aloha Rewards了解）

2. If you decide to create an account after making one or more purchases, we are happy to give credits for your most recent purchase with us.

如果您購物後才建立帳戶，我們很樂意把您最近一次在本店的消費每$1換作1分加到您的帳戶。

3. We sincerely appreciate all our returning customers' continued trust and support for Aloha Beauty Shop. Returning customers please create a new account with us using the same email that you used to place your previous orders, you will not only earn 100 Aloha Points for creating the account, we will also give credits for ALL your previous orders (1 Aloha Point per $1 you spent at Aloha Beauty Shop).

我們衷心感謝所有舊顧客一直對Aloha Beauty Shop的信任和支持。舊顧客請在本店用您之前下單的電郵地址重新建立帳戶，您不但即時賺取100積分，我們亦會把您以往在本店的所有消費每$1換作1分加到您的帳戶。

Order 訂購:

1. No, you may complete your purchase without creating an account or logging in. However, we strongly recommend that you do in order to get reward on your first purchase and earn Aloha Points for each dollar you spend.

不是，您毋需建立帳戶或登入亦可以成功下單。不過建立帳戶可即時享有購買優惠及每次消費賺取積分。

2. We respect and protect our customers' personal privacy, therefore, we will only collect information that is necessary to process your order, such as your basic contact information and shipping address. None of your credit card or bank information will be stored and your personal information will not be disclosed to any third party.

我們非常尊重和會保護每一位顧客的個人私穩，所以我們只會收集所需的資料來處理您的訂單，例如基本聯絡資料及收件地址。您的信用卡或銀行戶口資料是不會被儲存的，我們亦絕不會向第三方披露您的個人資料。

3. We understand how frustrating it can be to make the wrong purchase online, therefore, we are happy to offer 100% refund for any reason as long as the order is not yet shipped out. Please contact us if you would like to amend or cancel your order.

我們明白網上購物時下錯單的煩惱，所以只要訂單還未寄出，我們很高興為您提供無條件100%退款。如要更改或取消訂單，請與我們聯絡。

4. We try our best to provide a variety of Eminence products that fit different skin types and concerns, however, if you're looking for a specific Eminence product and cannot find it on our site, we're happy to arrange special order for you. A 50% deposit is applied for each special order item, if you cancel the order within 7 days upon paying the deposit, we will give you a full refund. Please contact us for price quotation and estimated delivery date.

我們盡量提供多系列的Eminence產品配合不同皮膚性質和需要，如果您想購買某款Eminence產品但在我們網站找不到，我們亦很樂意為您特別安排訂購。您需先付產品售價的一半作訂金，如果付款後7天內取消訂購，訂金將全數退回。查詢產品報價及預計送貨日期，請與我們聯絡。

Payment 付款:

1. We accept Credit Cards (Visa/Mastercard/American Express), PayMe, FPS, PayPal account balance and Bank Transfer (HSBC/Bank of China).

您可使用信用卡(Visa/Mastercard/American Express)、PayMe、FPS、Paypal帳戶內的餘額或銀行轉帳 (匯豐／中國銀行)。

Delivery 送貨:

1. We strive to provide the most efficient and convenient delivery method for you, therefore, we partner with SF Express for both commercial and residential delivery. If you decide to self-pickup your order, please put the designated SF Service Point as your shipping address. Free shipping is valid for all Hong Kong orders over $800.

我們很樂意為您提供最方便快捷的送貨方式，讓您能儘快收到貨件。運送方式將因應您在結帳時提供的送貨地址而定，如果您選擇在順豐點自取貨件，請在送貨地址填寫順豐點地址。滿$800免運費只限於寄往香港之訂單。

收件地址類別	物流	運費	運送時間
商業地址	順豐速運	HKD$35	1-2 工作天
住宅地址
順豐站自取¹

¹ View all SF Service Points self-pickup locations 查看所有順豐點自取地址

2. The above delivery information applies to Hong Kong address only, please visit Delivery Method for international delivery.

上述的送貨資料只適用於香港地址，其他地區的送貨安排請瀏覽送貨方式。

3. We will send you the order tracking number and link by email once your order is fulfilled, simply click on the tracking link to track your order.

貨件寄出後，我們會以電郵寄郵件追蹤編號及連結給您，您只需直接點擊連結便可即時追蹤郵件。

4. If the sold out product is expected to be restocked within 7 days, we will put your order on hold and deliver all products to you within 7 days as soon as our inventory is restocked. If the wait in longer than 7 days, we will deliver the available products to you first and make separate shipment for the sold out product once they are available.

如果缺貨的產品預計會在7天內返貨，我們會待齊貨後把您的訂單一併寄出。如果預計7天後才返貨，我們會先寄出現貨，缺貨的產品會待返貨便立即寄出。

Returns 退貨:

1. Yes, you may return the unopened product for full refund within 14 days of the date of the invoice. Please see our Return Policy for details.

可以，如果貨品是未開的，您可在14天內寄回貨品並得到全數退款。詳情請閱我們的退換貨政策。

2. If you are unsure about what product is right for your skin type, we recommend that you get free consultation from our product experts at Aloha Beauty Shop to help you determine what is best for your skin type.

如果您不肯定那款產品最適合您的皮膚性質，我們建議您向我們的專業團隊作免費的產品諮詢，以確保您購買最適合您皮膚的產品。