FAQs 常見問題

Products 產品

1. How do I know if your products are genuine?

2. What is the shelf life of the products?

3. How do I get free samples?


Aloha Rewards 積分獎賞計劃

1. How do I register for the Aloha Rewards program?
我如何登記參與Aloha Rewards積分獎賞計劃?

2. I didn't create an account when I made my purchase previously, can I get points back for my purchases if I create an account now?

3. Can I get Aloha Points for my previous purchases before you launch this program?


Order 訂購:

1. Do I have to create an account to make a purchase?

2. What information will be collected when I make a purchase?

3. Can I amend or cancel my order after I make payment?

4. I cannot find the specific Eminence product(s) I'm looking for, can I order it?


Payment 付款:

1. What methods of payment can I use at Aloha Beauty Shop?
在Aloha Beauty Shop購物可以用那些付款方式?


Delivery 送貨:

1. What are the delivery options and how much does it cost?

2. I do not live in Hong Kong, do you ship internationally?

3. How do I track my order?

4. Some of the products I purchased is out of stock, when will I receive it?


Returns 退貨:

1. I change my mind after receiving the products, can I have a refund?

2. Can I return the product if I do not like it? 





Products 產品

1. All our products are imported by Eminence Asia Pacific Distributor, the easiest way to differentiate between genuine products from others is to see whether there’s an expiry date with the Exclusive Distributor logo on the product. For more information on Eminence genuine products, please go to Guarantee Authentic.




2. The general shelf life of our products is 12 to 15 months. We encourage our customers to use the products promptly once received. We restock our inventory monthly that allows us to maintain a steady supply of the freshest products. Stockpiling is not recommended.




3. Free samples are given as gifts with your purchase. You will receive a free sample for every $500 you spend. To choose the specific samples you would like to receive, simply go to Free Gifts and add the samples to your cart. If you do not choose or choose too many samples, we will choose for you based on your current purchase.





Aloha Rewards 積分獎賞計劃

1. You do not need to register to participate in the Aloha Rewards program. Just simply Create an Account at our shop and you will automatically earn 100 Aloha Points to redeem a Cash Coupon for your first purchase. (Click the Aloha Rewards tab for details)

您毋需登記Aloha Rewards積分獎賞計劃。您只需要在本店建立帳戶,您便會即時賺取100積分,然後兌換現金劵可於第一次購物時使用。(詳情請按Aloha Rewards了解)



2. If you decide to create an account after making one or more purchases, we are happy to give credits for your most recent purchase with us.




3. We sincerely appreciate all our returning customers' continued trust and support for Aloha Beauty Shop. Returning customers please create a new account with us using the same email that you used to place your previous orders, you will not only earn 100 Aloha Points for creating the account, we will also give credits for ALL your previous orders (1 Aloha Point per $1 you spent at Aloha Beauty Shop).

我們衷心感謝所有舊顧客一直對Aloha Beauty Shop的信任和支持。舊顧客請在本店用您之前下單的電郵地址重新建立帳戶,您不但即時賺取100積分,我們亦會把您以往在本店的所有消費每$1換作1分加到您的帳戶。




Order 訂購:

1. No, you may complete your purchase without creating an account or logging in. However, we strongly recommend that you do in order to get reward on your first purchase and earn Aloha Points for each dollar you spend.




2. We respect and protect our customers' personal privacy, therefore, we will only collect information that is necessary to process your order, such as your basic contact information and shipping address. None of your credit card or bank information will be stored and your personal information will not be disclosed to any third party.




3. We understand how frustrating it can be to make the wrong purchase online, therefore, we are happy to offer 100% refund for any reason as long as the order is not yet shipped out. Please contact us if you would like to amend or cancel your order.




4. We try our best to provide a variety of Eminence products that fit different skin types and concerns, however, if you're looking for a specific Eminence product and cannot find it on our site, we're happy to arrange special order for you. A 50% deposit is applied for each special order item, if you cancel the order within 7 days upon paying the deposit, we will give you a full refund. Please contact us for price quotation and estimated delivery date. 





Payment 付款:

1. We accept Credit Cards (Visa/Mastercard/American Express), PayMe, FPS, PayPal account balance and Bank Transfer (HSBC/Bank of China).

您可使用信用卡(Visa/Mastercard/American Express)、PayMe、FPS、Paypal帳戶內的餘額 或 銀行轉帳 (匯豐/中國銀行)。



Delivery 送貨:

1. We strive to provide the most efficient and convenient delivery method for you, therefore, we partner with SF Express for both commercial and residential delivery. If you decide to self-pickup your order, please put the designated SF Service Point as your shipping address. Free shipping is valid for all Hong Kong orders over $800. 


收件地址類別 物流 運費 運送時間
商業地址 順豐速運 HKD$35 1-2 工作天

1 View all SF Service Points self-pickup locations 查看所有順豐點自取地址 



2. The above delivery information applies to Hong Kong address only, please visit Delivery Method for international delivery.




3. We will send you the order tracking number and link by email once your order is fulfilled, simply click on the tracking link to track your order.




4. If the sold out product is expected to be restocked within 7 days, we will put your order on hold and deliver all products to you within 7 days as soon as our inventory is restocked. If the wait in longer than 7 days, we will deliver the available products to you first and make separate shipment for the sold out product once they are available.





Returns 退貨:

1. Yes, you may return the unopened product for full refund within 14 days of the date of the invoice. Please see our Return Policy for details.




2. If you are unsure about what product is right for your skin type, we recommend that you get free consultation from our product experts at Aloha Beauty Shop to help you determine what is best for your skin type.